By using the Gandiva app, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
To create and manage your account, we may collect:
- Name
- Gender
- Date of Birth
- Mobile Number
- Email Address (optional)
- Profile Photo or Avatar Selection (optional)
Your mobile number is used to authenticate your account using OTP (One-Time Password) verification.
Learning & Exam Preparation Information
To provide and improve learning services, we may collect:
- Selected exam preferences
- Preparation duration
- Preferred app language and content language
- Quiz attempts and quiz performance
- Selected answers and time spent on questions
- Bookmarks and saved content
- Practice history and learning progress
Automatically Collected Information
When you use the app, certain technical and engagement-related information may be automatically collected to improve performance and reliability. This may include:
- Device type, model, and operating system version
- App version and usage data
- Session duration and screen interactions
- Time spent on learning content
- Feature usage statistics
- Crash reports and diagnostics data
Notifications & Device Information
To send notifications and important updates, we may collect:
- Firebase Cloud Messaging (FCM) device token
Install Attribution Information
We may collect referral or attribution-related information from services such as the Google Play Install Referrer API, including:
- Campaign or referral source
- Referrer information
- Content identifiers associated with referral links
This helps us understand how users discover Gandiva and improve marketing performance.
Payment & Subscription Information
When you purchase premium plans or subscriptions, we may collect limited payment-related information such as:
- Subscription or premium plan identifiers
- Transaction or payment reference identifiers
- Purchase status
Feedback & Support Information
When you contact support, submit feedback, or request account deletion, we may collect:
- Ratings and feedback text
- Support messages
- Account deletion reasons or optional feedback
How We Use Your Information
We use the collected information to:
- Create and manage your user account
- Authenticate users using OTP verification
- Provide exam preparation and learning services
- Personalize learning content and recommendations
- Track learning progress and quiz performance
- Improve app features and user experience
- Analyze app usage and engagement
- Send notifications and important updates
- Monitor and fix crashes or technical issues
- Maintain the security and reliability of the app
- Process subscriptions and premium access
- Prevent fraud, abuse, or unauthorized access
Third-Party Services
Gandiva uses trusted third-party services and SDKs to improve the application and provide core functionality.
Understand how users interact with the app to improve features, performance, and user experience. Analytics data may include app interactions, session activity, device information, and usage statistics.
Detect, diagnose, and fix crashes or technical issues within the application.
Send notifications and important service-related updates to users.
OTP verification and mobile number authentication services.
Understand app installation sources and campaign performance.
Subscriptions and in-app purchases are processed through Google Play Billing. Payment transactions are handled directly by Google and are subject to Google's Privacy Policy. We do not collect or store your payment card details.
These services may collect device information and usage statistics. For more information, please review Google's Privacy Policy.
Data Storage
User data collected by Gandiva is securely stored on our servers and trusted infrastructure providers.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Data Sharing
Your information may only be shared:
- With trusted service providers necessary to operate the app
- With analytics, authentication, notification, and payment providers
- When required by law, legal process, or government request
- To protect the rights, safety, and security of users or the platform
Account Deletion
Users have the right to delete their account at any time through the app or by contacting support.
If you choose to delete your account, your associated personal information may be permanently removed from our systems within a reasonable period unless retention is required for legal, fraud prevention, security, operational, or financial compliance purposes.
Children's Privacy
We do not knowingly collect personal information from children under 13.
If we discover that such information has been collected, we will take reasonable steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of Gandiva after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us: